Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services

1.1 Personal Data Collected Through Forms

When you submit a contact form or inquiry on our website, we may collect the following information:

• Email Address (Required): We collect your email address to respond to your inquiries and communicate with you about our services.
• Phone Number (Optional): You may optionally provide your phone number for us to contact you directly. This field is not mandatory.
• Message Content: Any information you include in your message or inquiry form.
• Name (if provided): If you choose to include your name in correspondence.

1.2 Automatically Collected Information (Log Data)

We automatically collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as:

• Browser Information: Browser type, version, and language settings
• Device Information: Operating system, device type, and screen resolution
• Usage Data: Pages visited, time and date of visits, time spent on pages
• Referral Information: The website that referred you to our site
• Navigation Data: Clickstream data and user journey through our website
• Performance Data: Page load times and technical performance metrics

This information is collected automatically and helps us understand how our website is used, identify technical issues, and improve our services. This data is typically anonymized and used for statistical purposes only.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Respond to Your Inquiries: We use your email address and phone number (if provided) to respond to your questions, provide information about our services, and communicate with you.
• To Provide Our Services: To deliver the digital services, web development, SEO, email marketing, and other solutions you request.
• To Improve Our Website: We analyze usage data to enhance user experience and optimize our website performance.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent by submitting forms or subscribing to our communications.
• Contractual Necessity: To fulfill our contractual obligations when providing services to you.
• Legitimate Interest: For our legitimate business interests, such as improving our services and website functionality, provided your rights do not override these interests.
• Legal Compliance: To comply with legal obligations under EU and Maltese law.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, hosting providers, analytics tools). These providers are contractually obligated to keep your information confidential and secure.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.1 Specific Third-Party Services

Our website uses the following third-party services as data processors:

• Formspree (formspree.io): For processing and routing contact form submissions. Data is processed in accordance with their privacy policy.
• Google Analytics: For website traffic analysis with IP anonymization enabled. Data retention set to 26 months maximum.
• Web Hosting Services: Our website is hosted by reliable hosting providers that comply with EU data protection standards.

Data Processing Agreements: All our third-party service providers are bound by Data Processing Agreements (DPAs) that ensure GDPR compliance and appropriate data security measures.

These services have their own privacy policies, and we encourage you to review them:

• Formspree Privacy Policy: https://formspree.io/legal/privacy-policy/
• Google Analytics Privacy Policy: https://policies.google.com/privacy

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our specific retention periods are:

5.1 Service-Related Data

• Contact Form Inquiries: Retained for 3 years after the completion of service delivery, or until you request deletion, whichever comes first.

5.2 Technical and Security Data

• Website Analytics Data: Google Analytics data retained for 26 months maximum.
• Security Logs: Server and security logs retained for 12 months for security monitoring purposes.
• Cookie Data: Varies by cookie type (see Section 7.2 for details).

Automatic Deletion: We have implemented automated systems to delete personal data at the end of applicable retention periods, unless legal obligations require longer retention.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following categories of cookies:

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website functionality, security, and user authentication. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and improve user experience.
• Analytics Cookies: Help us understand website usage through services like Google Analytics (with IP anonymization enabled).
• Marketing/Targeting Cookies: Used for advertising and tracking user behavior across websites (requires explicit consent).

7.2 Cookie Retention Periods

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Stored for up to 2 years maximum
• Analytics Cookies: Retained for 26 months (Google Analytics standard)

7.3 Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• Change your preferences at any time via our Cookie Settings link

You can also control cookies through your browser settings. However, disabling essential cookies may affect website functionality. For detailed information about our cookies, please refer to our separate Cookie Policy document.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. These external sites may have different privacy policies and terms which are beyond our control.

12. Compliance with Laws

We may disclose your personal information when required to do so by law or in response to valid requests by public authorities. This may include:

• Legal Process: Court orders, subpoenas, or other legal proceedings
• Law Enforcement: Requests from law enforcement agencies when legally required
• National Security: Requirements related to national security (where legally obligated)
• Regulatory Compliance: Meeting obligations under Malta and EU regulations
• Protection of Rights: To protect and defend our legal rights, property, or safety, or that of our users or others

We will notify you of such requests where legally permissible and will challenge any requests we believe to be overboard or inappropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: